How To Fix PTRA_WEB_INTERFACE138 - The selected receipt &1 and all &2 itemized receipts were deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 138

• Message text: The selected receipt &1 and all &2 itemized receipts were deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE138 - The selected receipt &1 and all &2 itemized receipts were deleted ?

  The SAP error message PTRA_WEB_INTERFACE138 indicates that a specific receipt (identified by &1) and all associated itemized receipts (indicated by &2) have been deleted. This message typically arises in the context of the SAP Travel Management module, particularly when dealing with expense reports and receipts.
  Cause:
  
  Manual Deletion: The receipt may have been manually deleted by a user or through a batch process.
  System Process: A system process or job may have deleted the receipt due to certain conditions being met (e.g., expiration, archiving).
  Data Integrity Issues: There may be issues with data integrity or synchronization between different systems or modules.
  User Permissions: The user may not have the necessary permissions to view or access the receipt, leading to the perception that it has been deleted.
  
  Solution:
  
  Check Receipt Status: Verify the status of the receipt in the system. Ensure that it has not been archived or deleted.
  Review Change Logs: Check the change logs or audit trails to see if there is a record of the deletion and who performed it.
  Restore Receipts: If the receipts were deleted in error, consult with your SAP administrator or support team to see if they can restore the deleted receipts from backups or archives.
  User Permissions: Ensure that the user has the appropriate permissions to access the receipts. If not, adjust the user roles accordingly.
  System Configuration: Review the system configuration settings related to receipt management to ensure that they are set up correctly and that there are no automated processes that might be deleting receipts unexpectedly.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the SAP Travel Management documentation for guidance on managing receipts and understanding the workflow.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details about the context in which it occurred.
  
  By following these steps, you should be able to diagnose the cause of the error and take appropriate action to resolve it.