How To Fix PTRA_WEB_INTERFACE135 - Personnel number was unlocked

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 135

• Message text: Personnel number was unlocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE135 - Personnel number was unlocked ?

  The SAP error message "PTRA_WEB_INTERFACE135 Personnel number was unlocked" typically indicates that there is an issue related to the personnel number in the context of the SAP system, particularly in the area of personnel administration or employee self-service.
  Cause:
  
  Personnel Number Status: The personnel number may have been previously locked for various reasons (e.g., pending actions, data inconsistencies) and is now being accessed in a context where it is expected to be unlocked.
  Data Inconsistencies: There may be inconsistencies in the employee's data that need to be resolved before the personnel number can be processed.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the personnel data, even if the personnel number is technically unlocked.
  
  Solution:
  
  Check Personnel Number Status: Verify the status of the personnel number in the SAP system. Ensure that it is indeed unlocked and that there are no pending actions that need to be addressed.
  Review Data: Check for any inconsistencies or errors in the employee's data that may need to be corrected. This could involve reviewing infotypes or other related data.
  Authorization Check: Ensure that the user attempting to access the personnel number has the appropriate authorizations. This may involve checking user roles and permissions in the SAP system.
  Consult with HR or IT: If the issue persists, it may be necessary to consult with the HR department or IT support team to investigate further. They may have access to logs or additional tools to diagnose the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the status of the personnel number.
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  User Documentation: Review any user manuals or documentation related to the specific SAP module being used (e.g., SAP HCM) for guidance on handling personnel data.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to SAP support or your organization's SAP technical team for further assistance.