How To Fix PTRA_WEB_INTERFACE124 - Lock entry for personnel number missing for save

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 124

• Message text: Lock entry for personnel number missing for save

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE124 - Lock entry for personnel number missing for save ?

  The SAP error message "PTRA_WEB_INTERFACE124: Lock entry for personnel number missing for save" typically occurs in the context of the SAP HR module, particularly when working with personnel administration or related web interfaces. This error indicates that the system is unable to find a lock entry for the specified personnel number, which is necessary for saving changes to employee data.
  Cause:
  
  Lock Entry Not Created: The lock entry for the personnel number may not have been created due to a previous error or an issue in the system.
  Session Timeout: The session may have timed out, leading to the loss of the lock entry.
  Concurrency Issues: Another user or process may have already locked the personnel number, preventing your session from obtaining the necessary lock.
  Technical Issues: There may be underlying technical issues with the SAP system or database that are preventing the lock from being established.
  
  Solution:
  
  Refresh the Session: Try refreshing the session or logging out and back into the SAP system to see if the lock entry can be established again.
  Check for Existing Locks: Use transaction code SM12 to check for existing lock entries on the personnel number. If another user has locked the record, you may need to wait until they release it.
  Recreate the Lock: If you have access, you can try to manually create a lock entry for the personnel number by performing a relevant action in the system.
  Check for Errors: Review any error logs or messages that may provide additional context on why the lock entry is missing.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or system administrator for further investigation. They can check for any system issues or configurations that may be causing the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and ST22 (for dump analysis) to troubleshoot further.
  User Authorizations: Ensure that you have the necessary authorizations to perform actions on the personnel number in question.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the lock entry for the personnel number in SAP.