How To Fix PSSC_TOOLS116 - Decimals of currency Customizing not consistent in CRM (&1) and ERP (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 116

• Message text: Decimals of currency Customizing not consistent in CRM (&1) and ERP (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_TOOLS116 - Decimals of currency Customizing not consistent in CRM (&1) and ERP (&2) ?

  The SAP error message PSSC_TOOLS116 indicates that there is an inconsistency in the decimal places defined for currency settings between the CRM (Customer Relationship Management) system and the ERP (Enterprise Resource Planning) system. This inconsistency can lead to issues in data transfer and reporting between the two systems.
  Cause:
  The error typically arises when the decimal places for a specific currency are configured differently in the CRM and ERP systems. For example, if the ERP system is set to use two decimal places for a currency (like USD), but the CRM system is set to use three decimal places for the same currency, this inconsistency will trigger the error message.
  Solution:
  To resolve this issue, you need to ensure that the decimal places for the currencies are consistent across both systems. Here are the steps to do this:
  
  
  Check Currency Configuration in ERP:
  
  Go to the ERP system.
  Navigate to the transaction code OB08 (or the relevant configuration path).
  Check the decimal places set for each currency.
  
  
  
  Check Currency Configuration in CRM:
  
  Go to the CRM system.
  Navigate to the transaction code OB08 (or the relevant configuration path).
  Check the decimal places set for each currency.
  
  
  
  Align Decimal Places:
  
  If you find discrepancies, you will need to align the decimal places in either the ERP or CRM system.
  Make the necessary adjustments in the configuration settings to ensure both systems have the same decimal places for each currency.
  
  
  
  Transport Changes:
  
  If changes are made in the configuration, ensure that they are transported correctly if you are working in a landscape with multiple systems (e.g., Development, Quality Assurance, Production).
  
  
  
  Testing:
  
  After making the changes, perform tests to ensure that the error message no longer appears and that data is being transferred correctly between the systems.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  OB08: Maintain exchange rates and currency settings.
  SPRO: Access the SAP Reference IMG for configuration settings.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed steps on currency configuration and the implications of changing decimal places.
  
  
  
  Support:
  
  If you continue to experience issues after making the necessary adjustments, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP CRM and ERP integration.
  
  
  
  By ensuring that the currency decimal settings are consistent across both systems, you can eliminate the PSSC_TOOLS116 error and facilitate smoother operations between your CRM and ERP systems.