How To Fix PSSC_PROD_REPL013 - Retrieval of attributes for product &1 from CRM system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_PROD_REPL - PSSC_PROD_REPL

• Message number: 013

• Message text: Retrieval of attributes for product &1 from CRM system failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_PROD_REPL013 - Retrieval of attributes for product &1 from CRM system failed ?

  The SAP error message PSSC_PROD_REPL013 indicates that there was a failure in retrieving attributes for a product from the CRM system. This error typically occurs in the context of product replication processes between SAP systems, such as between SAP CRM and SAP ERP or SAP S/4HANA.
  Causes:
  
  Network Issues: There may be connectivity problems between the systems involved (e.g., CRM and ERP).
  Authorization Issues: The user or system may not have the necessary permissions to access the product data in the CRM system.
  Data Inconsistencies: The product might not exist in the CRM system, or there may be inconsistencies in the product master data.
  Configuration Issues: There may be configuration problems in the middleware (like SAP PI/PO) or in the settings for product replication.
  System Performance: The CRM system may be experiencing performance issues, leading to timeouts or failures in data retrieval.
  
  Solutions:
  
  Check Connectivity: Ensure that there is proper network connectivity between the systems. You can test this by pinging the CRM server from the ERP server.
  Verify Authorizations: Check the user roles and authorizations in the CRM system to ensure that the user or service account has the necessary permissions to access product data.
  Validate Product Existence: Confirm that the product ID mentioned in the error message exists in the CRM system and that all required attributes are correctly maintained.
  Review Middleware Configuration: If you are using middleware (like SAP PI/PO), check the configuration settings for product replication and ensure that they are correctly set up.
  Monitor System Performance: Check the performance of the CRM system. If it is slow or unresponsive, consider optimizing the system or checking for any ongoing issues.
  Check Logs: Review the application logs in both the CRM and ERP systems for more detailed error messages that can provide additional context on the failure.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for detailed logs related to the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the SAP documentation related to product replication and integration between SAP CRM and SAP ERP/S/4HANA for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.