How To Fix PSSC_GROSS014 - GED data is inconsistent with SXP

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_GROSS - Gross Entitlement and Payment

• Message number: 014

• Message text: GED data is inconsistent with SXP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_GROSS014 - GED data is inconsistent with SXP ?

  The SAP error message PSSC_GROSS014 indicates that there is an inconsistency between the GED (Global Employee Data) and SXP (SAP SuccessFactors Employee Central) data. This error typically arises during data synchronization processes or when attempting to perform operations that require consistent data across these systems.
  Cause:
  
  
  Data Mismatch: The most common cause of this error is a mismatch in employee data between the GED and SXP systems. This could be due to:
  
  Changes made in one system that have not been reflected in the other.
  Data corruption or incomplete data entries.
  Incorrect configurations or mappings between the two systems.
  
  
  
  Integration Issues: If there are issues with the integration setup between GED and SXP, such as incorrect API configurations or connection problems, this can lead to inconsistencies.
  
  
  Timing Issues: If data updates are happening simultaneously in both systems, it may lead to temporary inconsistencies.
  
  
  Solution:
  
  
  Data Validation: 
  
  Check the specific records that are causing the inconsistency. You may need to compare the data in GED and SXP to identify discrepancies.
  Validate that all required fields are populated correctly in both systems.
  
  
  
  Re-synchronize Data: 
  
  If you identify discrepancies, you may need to manually correct the data in either GED or SXP.
  After making corrections, re-run the synchronization process to ensure that both systems are aligned.
  
  
  
  Check Integration Settings: 
  
  Review the integration settings and configurations to ensure that they are set up correctly.
  Ensure that the API connections are functioning properly and that there are no errors in the integration logs.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or support resources for specific guidance on handling this error. There may be additional troubleshooting steps or patches available.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance. They can provide more detailed insights based on your specific system configuration and data.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  Integration Tools: Familiarize yourself with the tools and methods used for integrating GED and SXP, such as SAP Cloud Platform Integration (CPI) or other middleware solutions.
  Data Governance: Implement data governance practices to minimize the risk of inconsistencies in the future, such as regular audits and validation checks.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the PSSC_GROSS014 error.