How To Fix PSSC_BILLING102 - Rollback work executed (in &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_BILLING - PS Social Services - Billing

• Message number: 102

• Message text: Rollback work executed (in &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_BILLING102 - Rollback work executed (in &1) ?

  The SAP error message PSSC_BILLING102, which indicates "Rollback work executed (in &1)," typically occurs during the billing process in SAP Convergent Charging (SAP CC) or similar billing-related transactions. This error suggests that a transaction could not be completed successfully, and as a result, a rollback was initiated to revert any changes made during the process.
  Cause:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect information in the billing documents or related master data.
  Configuration Issues: Incorrect configuration settings in the billing process or related components can lead to failures.
  System Errors: Technical issues, such as database connectivity problems or system resource limitations, can cause the transaction to fail.
  Business Logic Violations: The transaction may violate certain business rules or logic defined in the system, leading to a rollback.
  
  Solution:
  
  Check Logs: Review the application logs and transaction logs to identify the specific cause of the error. This can provide insights into what went wrong during the billing process.
  Data Validation: Ensure that all required data is complete and accurate. Check for missing or incorrect entries in the billing documents, customer master data, and related configurations.
  Configuration Review: Verify the configuration settings related to billing and ensure they are set up correctly according to business requirements.
  System Health Check: Perform a system health check to ensure that there are no underlying technical issues affecting the billing process. This includes checking database connections, system resources, and any relevant background jobs.
  Testing: If changes are made to the configuration or data, conduct thorough testing to ensure that the issue is resolved and that the billing process can complete successfully.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message PSSC_BILLING102.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as transaction codes for billing processing, logs, and configuration.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.