How To Fix PSSC_BILLING038 - Exception when calling method &1, &2

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_BILLING - PS Social Services - Billing

• Message number: 038

• Message text: Exception when calling method &1, &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_BILLING038 - Exception when calling method &1, &2 ?

  The SAP error message PSSC_BILLING038, which states "Exception when calling method &1, &2," typically occurs in the context of billing processes within SAP systems, particularly in the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there was an exception or error when trying to execute a specific method in the system.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the billing or invoicing process can lead to exceptions when methods are called.
  Data Issues: Missing or incorrect data in the billing documents or related master data can cause the method to fail.
  System Bugs: There may be bugs or issues in the specific version of the SAP software you are using.
  Authorization Problems: The user executing the transaction may not have the necessary authorizations to perform the action.
  Integration Issues: If the billing process involves integration with other systems (like CRM or ERP), issues in the data exchange can lead to exceptions.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to billing and invoicing. Ensure that all necessary settings are correctly configured.
  Validate Data: Check the data being processed when the error occurs. Look for missing or incorrect entries in billing documents, customer master data, or related tables.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Debugging: If you have access to the development environment, you can debug the method that is causing the exception to identify the root cause.
  User Authorizations: Ensure that the user has the necessary authorizations to execute the billing process.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message. Applying the latest patches or updates may resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document), VF02 (Change Billing Document), and VF03 (Display Billing Document) to troubleshoot billing-related issues.
  Documentation: Review SAP documentation related to billing and invoicing processes for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the PSSC_BILLING038 error and implement a solution.