How To Fix PSISSO020 - You cannot print the page

SAP Error Message - Details

• Message type: E = Error

• Message class: PSISSO - PS Logistic Information System: Individual Overviews

• Message number: 020

• Message text: You cannot print the page

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PSISSO020 - You cannot print the page ?

  The SAP error message PSISSO020, which states "You cannot print the page," typically occurs when there is an issue with the printing setup or configuration in the SAP system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system or may not be available.
  User Authorization: The user may not have the necessary authorizations to print from the SAP system.
  Output Device Settings: The output device settings may not be correctly defined or may be inactive.
  Network Issues: There may be network connectivity issues preventing communication with the printer.
  SAP GUI Settings: The settings in the SAP GUI may not be configured to allow printing.
  Document Format: The document format being printed may not be supported by the printer.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Go to transaction code SPAD (Spool Administration) and verify that the printer is correctly configured and active.
  Ensure that the printer is set up as an output device in SAP.
  
  
  
  Verify User Authorizations:
  
  Check if the user has the necessary authorizations to print. This can be done by reviewing the user's roles and authorizations in transaction code SU01.
  
  
  
  Review Output Device Settings:
  
  In SPAD, check the settings for the output device being used. Ensure that it is set to the correct type and is not set to "inactive."
  
  
  
  Test Printer Connectivity:
  
  Ensure that the printer is powered on and connected to the network. You can try printing a test page from the operating system to confirm connectivity.
  
  
  
  Check SAP GUI Settings:
  
  Ensure that the SAP GUI is configured to allow printing. Check the settings under "Options" in the SAP GUI.
  
  
  
  Document Format:
  
  If the document format is causing issues, try changing the format to a more compatible one (e.g., PDF) and see if that resolves the issue.
  
  
  
  Check Spool Requests:
  
  Go to transaction code SP01 to check the spool requests. Look for any errors or issues related to the print job.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to printing issues for any specific patches or updates that may address the problem.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions to similar issues faced by other users.
  Documentation: Review SAP documentation for printing and spool administration for more detailed guidance on configuring printers and troubleshooting printing issues.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or technical support for further assistance.