How To Fix PSHLP_MSG_CL036 - Error in deletion of objects from cache

SAP Error Message - Details

• Message type: E = Error

• Message class: PSHLP_MSG_CL - Message Class for PS EhP4 Developments

• Message number: 036

• Message text: Error in deletion of objects from cache

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSHLP_MSG_CL036 - Error in deletion of objects from cache ?

  The SAP error message PSHLP_MSG_CL036 indicates that there was an error in the deletion of objects from the cache. This can occur in various scenarios, particularly when dealing with the SAP caching mechanism, which is used to improve performance by storing frequently accessed data in memory.
  Causes:
  
  Cache Inconsistency: The cache may be inconsistent or corrupted, leading to issues when trying to delete objects.
  Locking Issues: There may be locks on the objects that prevent their deletion from the cache.
  System Resource Issues: Insufficient system resources (like memory) can lead to failures in cache operations.
  Configuration Issues: Incorrect configuration settings related to caching can also lead to this error.
  Transport Issues: If the objects were recently transported, there might be issues with the transport that affect cache operations.
  
  Solutions:
  
  
  Clear the Cache: You can manually clear the cache for the specific object or for the entire application. This can often resolve inconsistencies.
  
  Use transaction code SICF to manage the cache.
  Use transaction code SE14 to manage database objects and clear the cache.
  
  
  
  Check Locks: Use transaction code SM12 to check for any locks on the objects that might be preventing their deletion. If locks are found, you may need to release them.
  
  
  Restart the Application Server: Sometimes, a simple restart of the application server can resolve cache-related issues.
  
  
  Check System Resources: Monitor system resources to ensure that there is enough memory and CPU available. If resources are low, consider optimizing or upgrading your system.
  
  
  Review Configuration: Check the configuration settings related to caching in your SAP system. Ensure that they are set correctly according to best practices.
  
  
  Transport Management: If the issue arose after a transport, check the transport logs for any errors and ensure that all objects were transported correctly.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SICF, SM12, SE14, and SM21 (for system logs) to help diagnose and resolve the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the problem persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the PSHLP_MSG_CL036 error effectively.