How To Fix PSHLP_MSG_CL015 - & & cannot be opened, cache is out-dated

SAP Error Message - Details

• Message type: E = Error

• Message class: PSHLP_MSG_CL - Message Class for PS EhP4 Developments

• Message number: 015

• Message text: & & cannot be opened, cache is out-dated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PSHLP_MSG_CL015 - & & cannot be opened, cache is out-dated ?

  The SAP error message PSHLP_MSG_CL015 typically indicates that there is an issue with the cache being outdated, which prevents the system from opening a particular resource or object. This can occur in various contexts, such as when working with SAP GUI, web applications, or other SAP components.
  Cause:
  
  Outdated Cache: The cache that stores information about the objects or resources you are trying to access is outdated or corrupted.
  Changes in Configuration: If there have been recent changes in the configuration or updates to the system, the cache may not reflect these changes.
  Network Issues: Sometimes, network issues can prevent the cache from being updated properly.
  User-Specific Cache: The issue may be specific to the user session or profile, where the cache for that user is not synchronized with the server.
  
  Solution:
  
  
  Clear the Cache:
  
  For SAP GUI: You can clear the cache by going to the SAP GUI options and selecting the option to clear the cache. This is usually found under Options > SAP GUI > Clear Cache.
  For Web Applications: Clear the browser cache or use the option to refresh the application.
  
  
  
  Log Out and Log Back In: Sometimes, simply logging out of the SAP system and logging back in can refresh the session and resolve the cache issue.
  
  
  Check for Updates: Ensure that your SAP GUI or web application is up to date. Sometimes, updates can resolve underlying issues with cache management.
  
  
  Contact IT Support: If the problem persists, it may be necessary to contact your IT support team or SAP Basis team to investigate further. They may need to perform a deeper analysis of the system logs or configurations.
  
  
  Use Transaction Codes: If you are familiar with SAP transaction codes, you can use transaction codes like SM12 (to check for locks) or SM21 (to check system logs) to gather more information about the issue.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently publishes notes that provide solutions or workarounds for specific error messages.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to resolve the PSHLP_MSG_CL015 error and access the required resources in SAP.