How To Fix PSB_API_MSGCL022 - Hierarchy not loaded properly

SAP Error Message - Details

• Message type: E = Error

• Message class: PSB_API_MSGCL -

• Message number: 022

• Message text: Hierarchy not loaded properly

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSB_API_MSGCL022 - Hierarchy not loaded properly ?

  The SAP error message PSB_API_MSGCL022 indicates that a hierarchy has not been loaded properly in the system. This error typically occurs in the context of SAP Business Planning and Consolidation (BPC) or SAP Analytics Cloud (SAC) when dealing with planning models or hierarchies.
  Causes:
  
  Data Load Issues: The hierarchy data may not have been loaded correctly due to issues in the data extraction or transformation process.
  Configuration Errors: There may be misconfigurations in the hierarchy settings or in the planning model.
  Missing Hierarchy: The specific hierarchy that is being referenced may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the hierarchy.
  System Performance: If the system is under heavy load, it may not be able to process the hierarchy data in a timely manner.
  
  Solutions:
  
  Check Data Load: Verify that the hierarchy data has been loaded correctly. You may need to re-run the data load process or check the logs for any errors during the load.
  Review Configuration: Ensure that the hierarchy is correctly configured in the planning model. Check the settings for the hierarchy and make sure they align with the expected structure.
  Validate Hierarchy Existence: Confirm that the hierarchy exists in the system. You can do this by navigating to the relevant hierarchy management area in SAP and checking for its presence.
  Check Authorizations: Ensure that the user encountering the error has the necessary permissions to access the hierarchy. This may involve checking user roles and authorizations in the SAP system.
  System Performance: If the system is experiencing performance issues, consider optimizing the system or checking for any background jobs that may be affecting performance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for any specific patches or updates that may address the issue.
  Documentation: Review the official SAP documentation for Business Planning and Consolidation or the specific module you are working with for guidance on hierarchy management.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.