How To Fix PS021 - Graphics error

SAP Error Message - Details

• Message type: E = Error

• Message class: PS - SAP Electronic Parcel Service

• Message number: 021

• Message text: Graphics error

What causes this issue?

An error was determined when calling a graphics module.
Error code: <LS>&V1&</>

System Response

Termination of graphics.

How to fix this error?

Transmission is continued without the monitor.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PS021 - Graphics error ?

  The SAP error message PS021, which indicates a "Graphics error," typically occurs when there are issues related to the graphical display of reports or transactions in SAP. This can be due to various reasons, including problems with the SAP GUI, display settings, or the underlying graphics drivers.
  Causes of PS021 Graphics Error:
  
  SAP GUI Issues: The version of the SAP GUI may be outdated or incompatible with the current SAP system.
  Graphics Driver Problems: Outdated or incompatible graphics drivers on the user's machine can lead to rendering issues.
  Display Settings: Incorrect display settings, such as resolution or color depth, can cause graphics errors.
  System Configuration: Issues with the SAP system configuration or the specific transaction/report being executed.
  Network Issues: Poor network connectivity can sometimes lead to incomplete data being sent to the client, resulting in display errors.
  
  Solutions to PS021 Graphics Error:
  
  Update SAP GUI: Ensure that you are using the latest version of the SAP GUI. Check for updates and install them if necessary.
  Update Graphics Drivers: Update your graphics card drivers to the latest version provided by the manufacturer.
  Adjust Display Settings: Change your display settings to a standard resolution and color depth. For example, try setting the resolution to 1024x768 and the color depth to 16-bit.
  Clear SAP GUI Cache: Sometimes, clearing the cache of the SAP GUI can resolve display issues. You can do this by deleting the contents of the SAP GUI cache folder.
  Check SAP Notes: Look for any relevant SAP Notes that might address the specific issue you are encountering. SAP Notes often provide patches or workarounds for known issues.
  Test on Another Machine: If possible, try accessing the same transaction/report on a different machine to determine if the issue is specific to your setup.
  Contact IT Support: If the issue persists, it may be necessary to contact your IT support team or SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Always check the SAP Support Portal for any specific notes related to the PS021 error. SAP frequently updates their knowledge base with solutions for common issues.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have experienced similar issues.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the graphics error.
  
  By following these steps, you should be able to diagnose and resolve the PS021 Graphics error in SAP.