How To Fix PRC_PRI310 - Item &1 of external document is not known

SAP Error Message - Details

• Message type: E = Error

• Message class: PRC_PRI - Messages for Pricing Engine

• Message number: 310

• Message text: Item &1 of external document is not known

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PRC_PRI310 - Item &1 of external document is not known ?

  The SAP error message PRC_PRI310, which states "Item &1 of external document is not known," typically occurs in the context of procurement or project management when the system cannot find a specific item referenced in an external document, such as a purchase order or contract. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Item Number: The item number referenced in the external document may be incorrect or misspelled.
  Item Not Created: The item may not have been created in the SAP system or may have been deleted.
  Document Status: The external document may be in a status that does not allow for processing (e.g., it may be archived or inactive).
  Data Synchronization Issues: If the external document is coming from an integrated system, there may be synchronization issues between systems.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the external document requirements.
  
  Solutions:
  
  Verify Item Number: Check the item number in the external document for accuracy. Ensure that it matches the item number in the SAP system.
  Check Item Existence: Use transaction codes like ME23N (Display Purchase Order) or MM03 (Display Material) to verify if the item exists in the system.
  Review Document Status: Ensure that the external document is active and in a status that allows processing.
  Data Synchronization: If the item is coming from an external system, check the integration settings and ensure that data is being synchronized correctly.
  Consult Configuration: Review the configuration settings related to procurement or project management to ensure they are set up correctly to recognize the external document items.
  Error Logs: Check SAP error logs or transaction SLG1 for more detailed error messages that may provide additional context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N, ME21N (Create Purchase Order), and MM03 for material management.
  SAP Notes: Search for SAP Notes related to PRC_PRI310 for any known issues or patches that may address the error.
  Documentation: Review SAP documentation or help files related to procurement processes and external document handling.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the PRC_PRI310 error and implement a suitable solution.