How To Fix POC_MAIN137 - &1: Cannot retrieve master system details

SAP Error Message - Details

• Message type: E = Error

• Message class: POC_MAIN - Runtime Messages

• Message number: 137

• Message text: &1: Cannot retrieve master system details

What causes this issue?

There is a Customizing error in the given logical system. The error is
caused by one the following:
The master system has not been maintained for the given logical system
The RFC destination has not been maintained for the master system for
the given logical system

System Response

The system cannot read federated process logs from all connected
systems.

How to fix this error?

To maintain the master system for the given logical system, in the
Customizing activity<ZK> Activate Process Logging, </>maintain a value
for parameter POC_MASTER_REGISTRY_LOGSYS.
To maintain an RFC destination for the master system for the given
logical system, check the Customizing settings for the Customizing
activity <ZK>Define Logical Sytems for Federation</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message POC_MAIN137 - &1: Cannot retrieve master system details ?

  The SAP error message POC_MAIN137 with the description "Cannot retrieve master system details" typically indicates an issue with the system's ability to access or retrieve information related to the master system configuration. This can occur in various contexts, such as when working with SAP Process Orchestration (PO) or other related components.
  Possible Causes:
  
  Configuration Issues: The master system may not be properly configured in the SAP landscape. This could include missing or incorrect entries in the system configuration tables.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the master system.
  Authorization Issues: The user or service account may not have the necessary permissions to access the master system details.
  System Downtime: The master system may be down or undergoing maintenance, making it temporarily unavailable.
  Data Consistency Issues: There may be inconsistencies in the data stored in the system that prevent it from retrieving the necessary details.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the master system in the relevant transaction codes (e.g., SLD, NWA, or specific PO configuration transactions).
  Ensure that the master system is correctly defined and that all required parameters are set.
  
  
  
  Network Connectivity:
  
  Test the network connection to the master system. You can use tools like ping or telnet to check connectivity.
  Ensure that any firewalls or network security settings are not blocking access.
  
  
  
  Authorization Check:
  
  Review the user roles and authorizations to ensure that the user or service account has the necessary permissions to access the master system details.
  Use transaction code SU53 to check for authorization failures.
  
  
  
  System Status:
  
  Check the status of the master system to ensure it is up and running. You can do this through system monitoring tools or by checking with your system administrator.
  
  
  
  Data Consistency:
  
  Run consistency checks on the relevant configuration tables to identify and resolve any inconsistencies.
  If necessary, consult SAP support for assistance with data consistency issues.
  
  
  
  Logs and Traces:
  
  Review system logs (e.g., transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Enable tracing for the relevant components to gather more detailed information about the error.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Process Orchestration or the specific module you are working with to ensure that all configuration steps have been followed correctly.
  Community Forums: Consider searching or posting on SAP community forums or platforms like SAP Community, Stack Overflow, or other technical forums for additional insights from other users who may have encountered similar issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.