How To Fix PO779 - Cannot read user data for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 779

• Message text: Cannot read user data for &1

What causes this issue?

You have attempted to send a spool request using SAPoffice. However,
the system could not read the user data.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check SAPoffice configuration. The specified user may not have an
Office user ID.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO779 - Cannot read user data for &1 ?

  The SAP error message PO779, which states "Cannot read user data for &1," typically occurs in the context of purchasing documents or workflows where user-specific data is required but cannot be retrieved. The placeholder "&1" usually represents the user ID for which the system is trying to access data.
  Causes:
  
  User Master Data Issues: The user ID specified may not have been created properly in the system, or the user master data may be incomplete or inconsistent.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  Data Consistency Problems: There may be inconsistencies in the database or issues with the user data tables.
  System Configuration: Incorrect configuration settings in the SAP system related to user data retrieval.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 and enter the user ID to check if the user exists and if all necessary fields are filled out correctly.
  Ensure that the user is active and not locked.
  
  
  
  Review Authorizations:
  
  Use transaction code SU53 to check for authorization issues after the error occurs.
  Ensure that the user has the necessary roles and authorizations to access the required data.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on user data tables if you have access to do so. This may require assistance from your SAP Basis team.
  Check for any inconsistencies in the user data that might be causing the issue.
  
  
  
  System Configuration:
  
  Review the configuration settings related to user data retrieval in the relevant modules (e.g., MM, SRM).
  Consult with your SAP Basis or technical team to ensure that the system is configured correctly.
  
  
  
  Check for System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues related to user data retrieval.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 (User Maintenance)
  SU53 (Authorization Check)
  PFCG (Role Maintenance)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation related to user management and authorization concepts to better understand how user data is handled in your specific SAP environment.
  
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult SAP support for further assistance.