How To Fix PO768 - (SAP)LPD cannot accept request (Queue &1 disabled?)

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 768

• Message text: (SAP)LPD cannot accept request (Queue &1 disabled?)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO768 - (SAP)LPD cannot accept request (Queue &1 disabled?) ?

  The SAP error message PO768 indicates that the LPD (Line Printer Daemon) cannot accept a print request because the specified output queue is disabled. This can occur in environments where SAP is integrated with external printing systems or when using SAP's own spool management.
  Cause:
  The error message PO768 typically arises due to one of the following reasons:
  
  Disabled Output Queue: The output queue specified in the print request is disabled, meaning it cannot process any print jobs.
  Configuration Issues: There may be configuration issues with the LPD settings or the printer setup in SAP.
  Network Issues: If the printer is networked, there may be connectivity issues preventing the LPD from communicating with the printer.
  Printer Status: The physical printer may be offline, out of paper, or experiencing other hardware issues.
  
  Solution:
  To resolve the PO768 error, you can take the following steps:
  
  
  Check Output Queue Status:
  
  Go to transaction code SP01 (Spool Request) or SP02 (Spool Administration) in SAP.
  Check the status of the output queue that is being used. If it is disabled, you will need to enable it.
  
  
  
  Enable the Output Queue:
  
  Use transaction code SPAD (Spool Administration).
  Navigate to the "Output Devices" section and find the relevant output device.
  Check the status of the output device and enable it if it is disabled.
  
  
  
  Review Printer Configuration:
  
  Ensure that the printer is correctly configured in SAP.
  Verify the LPD settings and ensure that the correct IP address and port are specified.
  
  
  
  Check Printer Status:
  
  Physically check the printer to ensure it is online and ready to accept print jobs.
  Resolve any hardware issues, such as paper jams or low ink.
  
  
  
  Test Printing:
  
  After making the necessary changes, try to print a test document to see if the issue is resolved.
  
  
  
  Consult Logs:
  
  If the problem persists, check the SAP system logs (transaction code SM21) and the spool logs for any additional error messages that may provide more context.
  
  
  
  Related Information:
  
  LPD Protocol: LPD is a network printing protocol used to send print jobs to printers over a network. Ensure that the printer supports LPD and is configured correctly.
  SAP Notes: Check SAP Notes for any known issues or patches related to the LPD and printing functionality.
  Documentation: Refer to SAP documentation for detailed instructions on configuring output devices and troubleshooting printing issues.
  
  By following these steps, you should be able to resolve the PO768 error and restore printing functionality in your SAP environment.