How To Fix PO767 - Service printer / TCP unknown on target host &1

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 767

• Message text: Service printer / TCP unknown on target host &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO767 - Service printer / TCP unknown on target host &1 ?

  The SAP error message "PO767 Service printer / TCP unknown on target host &1" typically indicates that there is an issue with the configuration of the output device (printer) in the SAP system. This error suggests that the SAP system is unable to communicate with the specified printer due to a TCP/IP connection problem.
  Causes:
  
  Incorrect Printer Configuration: The printer may not be configured correctly in the SAP system. This includes incorrect IP address, hostname, or port number.
  Network Issues: There may be network connectivity issues between the SAP application server and the printer. This could be due to firewall settings, network outages, or incorrect routing.
  Printer Not Available: The printer may be turned off, disconnected, or not available on the network.
  TCP/IP Settings: The TCP/IP settings on the printer or the SAP server may not be correctly configured.
  Driver Issues: The printer driver may not be installed or configured correctly in the SAP system.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Go to transaction code SPAD in SAP.
  Locate the printer in question and check its configuration settings, including the device type, host name, and port.
  Ensure that the hostname or IP address is correct and reachable from the SAP server.
  
  
  
  Test Network Connectivity:
  
  Use command-line tools (like ping or telnet) from the SAP server to check if the printer is reachable.
  Ensure that there are no firewall rules blocking the connection to the printer.
  
  
  
  Verify Printer Status:
  
  Check if the printer is powered on and connected to the network.
  Ensure that the printer is not in an error state (e.g., out of paper, jammed).
  
  
  
  Check TCP/IP Settings:
  
  Review the TCP/IP settings on both the printer and the SAP server to ensure they are correctly configured.
  If necessary, consult the printer's manual for specific TCP/IP configuration instructions.
  
  
  
  Update or Reinstall Printer Drivers:
  
  Ensure that the correct printer driver is installed in the SAP system.
  If necessary, update or reinstall the printer driver.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration, where you can manage printers and spool requests.
  SP01: Spool request overview, to check the status of spool requests.
  
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on printer configuration and troubleshooting.
  
  
  Network Tools: Familiarize yourself with network diagnostic tools that can help in troubleshooting connectivity issues.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the "PO767 Service printer / TCP unknown on target host &1" error in your SAP system.