How To Fix PO739 - Unable to connect to output processor

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 739

• Message text: Unable to connect to output processor

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO739 - Unable to connect to output processor ?

  The SAP error message PO739, "Unable to connect to output processor," typically occurs in the context of SAP's output management system, particularly when trying to process output requests such as print jobs, emails, or faxes. This error can arise due to various reasons, including configuration issues, connectivity problems, or system settings.
  Causes:
  
  
  Output Device Configuration: The output device may not be correctly configured in the SAP system. This includes settings related to the device type, host spool access method, or device parameters.
  
  
  Spool Server Issues: The spool server may be down or not functioning correctly, preventing the connection to the output processor.
  
  
  Network Issues: There may be network connectivity problems between the SAP system and the output device or processor.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the output processor or the output device.
  
  
  Output Processor Not Running: The output processor (like SAPscript, Smart Forms, or Adobe Forms) may not be running or may have crashed.
  
  
  Incorrect Output Type: The output type may not be correctly defined or may not match the expected format for the output processor.
  
  
  Solutions:
  
  
  Check Output Device Configuration:
  
  Go to transaction code SPAD (Spool Administration) and verify the configuration of the output device.
  Ensure that the device type and access method are correctly set.
  
  
  
  Check Spool Server Status:
  
  Use transaction code SP01 to check the status of the spool requests and see if there are any errors.
  Ensure that the spool server is running and properly configured.
  
  
  
  Network Connectivity:
  
  Verify network connections between the SAP system and the output device.
  Check for any firewall or network issues that may be blocking communication.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the output device and process outputs.
  Check roles and profiles assigned to the user.
  
  
  
  Restart Output Processor:
  
  If the output processor is not running, restart it. This may involve restarting the relevant background jobs or services.
  
  
  
  Review Output Type Configuration:
  
  Check the configuration of the output type in transaction NACE (Output Types) to ensure it is correctly defined and linked to the appropriate processing routines.
  
  
  
  Check Logs:
  
  Review system logs (transaction SM21) and application logs (transaction SLG1) for any additional error messages that may provide more context about the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  NACE: Output Types
  SM21: System Log
  SLG1: Application Log
  
  
  
  SAP Notes: Check SAP Notes related to PO739 for any specific patches or updates that may address known issues.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on output management and troubleshooting output processing issues.
  
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.