How To Fix PO555 - Error in format of status callback of OMS command

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 555

• Message text: Error in format of status callback of OMS command

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO555 - Error in format of status callback of OMS command ?

  The SAP error message "PO555 Error in format of status callback of OMS command" typically relates to issues with the Order Management System (OMS) and its communication with SAP. This error can occur during the processing of orders, particularly when there is a problem with the format of the status callback that is being sent or received.
  Causes:
  
  Incorrect Data Format: The status callback may not be formatted correctly according to the expected structure, leading to parsing errors.
  Configuration Issues: There may be misconfigurations in the OMS settings or in the integration between SAP and the OMS.
  Network Issues: Communication problems between SAP and the OMS can lead to incomplete or corrupted data being sent.
  Version Mismatch: If there are different versions of the OMS and SAP, compatibility issues may arise.
  Missing or Incorrect Parameters: Required parameters for the callback may be missing or incorrectly specified.
  
  Solutions:
  
  Check Data Format: Review the format of the status callback being sent from the OMS. Ensure it adheres to the expected structure defined in the integration documentation.
  Review Configuration: Verify the configuration settings in both SAP and the OMS. Ensure that all necessary parameters are correctly set up.
  Network Diagnostics: Conduct network diagnostics to ensure that there are no connectivity issues between SAP and the OMS.
  Update Software: Ensure that both SAP and the OMS are running compatible versions. If necessary, update to the latest versions.
  Error Logs: Check the error logs in both SAP and the OMS for more detailed information about the error. This can provide insights into what specifically is causing the issue.
  Consult Documentation: Refer to the official SAP and OMS documentation for any specific guidelines or troubleshooting steps related to this error.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the OMS for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation between SAP and the OMS for any specific requirements regarding data formats and callback structures.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the PO555 error in your SAP system.