How To Fix PO428 - A different driver (&) is used for SAPscript printing

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 428

• Message text: A different driver (&) is used for SAPscript printing

What causes this issue?

You have changed the printer driver that is used to print ABAP lists
with the selected format type. The system has established that a
SAPscript printer driver is set for other printer languages to print
SAPscript documents (for example, PostScript instead of PCL-5).
SAPscript printing and ABAP list printing should normally use the same
printer language.
Printer language,,SAPscript driver,,List driver
PCL-5 ,,HPL2 ,,HPL2
PostScript ,,POST ,,POST
PRESCRIBE ,,PRES ,,PRES

System Response

The system displays a warning message.

How to fix this error?

Ensure that you are using the same printer language for SAPscript
printing as well as for ABAP list printing (and the corresponding
printer drivers).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO428 - A different driver (&) is used for SAPscript printing ?

  The SAP error message PO428 indicates that there is a mismatch in the printer driver being used for SAPscript printing. This typically occurs when the system is trying to print using a different driver than what is configured or expected for the specific printer.
  Cause:
  
  Driver Mismatch: The printer is configured to use a specific driver, but the print request is being sent with a different driver.
  Incorrect Printer Configuration: The printer settings in SAP may not match the actual printer settings or capabilities.
  SAPscript Form Configuration: The SAPscript form may be designed to work with a specific printer driver, and if a different driver is used, it can lead to this error.
  Network Printer Issues: If the printer is a network printer, there may be issues with the network connection or the printer's configuration on the network.
  
  Solution:
  
  
  Check Printer Configuration:
  
  Go to transaction SPAD (Spool Administration) in SAP.
  Verify the configuration of the printer in question. Ensure that the correct driver is assigned to the printer.
  If necessary, reconfigure the printer settings to match the expected driver.
  
  
  
  Update SAPscript Form:
  
  If the SAPscript form is designed for a specific driver, ensure that the correct driver is being used when printing.
  You may need to modify the form or create a new one that is compatible with the driver being used.
  
  
  
  Test Printing:
  
  After making changes, perform a test print to ensure that the issue is resolved.
  Use the SP01 transaction to check the spool requests and see if the print job is processed correctly.
  
  
  
  Check User Settings:
  
  Ensure that the user settings for printing are correctly configured. Sometimes, user-specific settings can override system settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support for specific guidance on printer drivers and SAPscript printing.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  SAPscript: A SAP tool for creating and managing print layouts.
  SPAD: Transaction code for managing printers and spool requests in SAP.
  SP01: Transaction code for viewing spool requests and their statuses.
  Driver Compatibility: Ensure that the printer driver installed on the server or client machine is compatible with the printer being used.
  
  By following these steps, you should be able to resolve the PO428 error and ensure that SAPscript printing functions correctly.