How To Fix PO372 - No print controls defined for tray selection for device type &

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 372

• Message text: No print controls defined for tray selection for device type &

What causes this issue?

You switch between the various paper trays of an output device using
print controls. The print control "TRY01" contains the instruction for
the device to print on paper from the first paper tray, "TRY02" for the
second tray, and so on.
There is no print control defined for tray selection for the device
type used. That also means administration of tray selection is not
possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

First define the necessary print controls. For information about the
switch commands, see your printer manual.
If the printer only has one tray, but you want to control output
requests using resource assignment, you can enter the current resource
for tray 1.
Information about which resource is available for the individual trays,
and whether you are allowed to use the tray, can be entered using the
RFC-compatible function module RSPO_SET_RESOURCE.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO372 - No print controls defined for tray selection for device type & ?

  The SAP error message PO372 "No print controls defined for tray selection for device type &" typically occurs when there is a configuration issue related to the printer settings in SAP. This error indicates that the system cannot find the necessary print controls for selecting the correct paper tray for the specified device type.
  Cause:
  
  Missing Print Control Configuration: The printer device type does not have the necessary print control settings defined for selecting paper trays.
  Incorrect Device Type: The device type assigned to the printer may not be correctly configured or may not support tray selection.
  Printer Driver Issues: The printer driver being used may not be compatible with the SAP system or may not have the required settings for tray selection.
  SAP Spool Configuration: The spool configuration in SAP may not be set up correctly for the specific printer.
  
  Solution:
  
  
  Check Device Type Configuration:
  
  Go to transaction code SPAD (Spool Administration).
  Find the printer device type that is causing the issue.
  Ensure that the print controls for tray selection are defined. You may need to consult the documentation for the specific device type to ensure it supports tray selection.
  
  
  
  Define Print Controls:
  
  If print controls are missing, you may need to define them. This can be done in the device type configuration.
  You can use transaction code SE78 to upload or modify the device type settings.
  
  
  
  Verify Printer Settings:
  
  Check the printer settings in the SAP system to ensure that the correct device type is assigned to the printer.
  Ensure that the printer is correctly configured in the operating system and that the correct drivers are installed.
  
  
  
  Test with Different Device Type:
  
  If the current device type does not support tray selection, consider testing with a different device type that does support it.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SE78: SAP Archive Link Administration
  
  
  Device Types: Familiarize yourself with the specific device types used in your SAP environment and their capabilities.
  Printer Documentation: Refer to the printer manufacturer's documentation for specific configuration settings related to SAP.
  
  By following these steps, you should be able to resolve the PO372 error and ensure that your printer is correctly configured for tray selection in SAP.