How To Fix PO340 - OTF module: Memory request for page buffer failed

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 340

• Message text: OTF module: Memory request for page buffer failed

What causes this issue?

A main memory request from the OTF printer driver (to store text data
in the page buffer) failed.

System Response

The data was lost.

How to fix this error?

The print output is incorrect or incomplete.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO340 - OTF module: Memory request for page buffer failed ?

  The SAP error message "PO340 OTF module: Memory request for page buffer failed" typically indicates that the system is unable to allocate the necessary memory for the output processing of a document, often related to the OTF (Output Text Format) processing in SAP. This can occur during the generation of print layouts or when trying to display documents that require a significant amount of memory.
  Causes:
  
  Insufficient Memory: The most common cause is that the SAP system does not have enough memory allocated to handle the request. This can be due to system configuration or resource limitations.
  Large Output Data: If the document being processed is particularly large or complex, it may exceed the memory limits set for the OTF processing.
  Configuration Issues: Incorrect configuration settings in the SAP system related to memory management or OTF processing can lead to this error.
  System Load: High system load or concurrent processing demands can also lead to memory allocation failures.
  
  Solutions:
  
  
  Increase Memory Allocation:
  
  Check and increase the memory settings in the SAP profile parameters. Look for parameters like abap/heap_area_dia, abap/heap_area_nondia, and rdisp/PG_SHM to ensure they are set to appropriate values.
  You may need to consult with your Basis team to adjust these parameters.
  
  
  
  Optimize Output Data:
  
  Review the document or output being processed to see if it can be simplified or optimized. Reducing the amount of data being processed can help alleviate memory issues.
  
  
  
  Check for Background Jobs:
  
  If the error occurs during background processing, check for other background jobs that may be consuming memory resources. Consider scheduling jobs during off-peak hours.
  
  
  
  Review OTF Configuration:
  
  Ensure that the OTF configuration settings are correct. This includes checking the device types and ensuring they are properly configured for the output being generated.
  
  
  
  System Monitoring:
  
  Use transaction codes like ST02 (Tune Summary) and ST04 (Database Performance) to monitor memory usage and identify any bottlenecks or issues in the system.
  
  
  
  Upgrade Hardware:
  
  If the system consistently runs into memory issues, consider upgrading the hardware resources (RAM) of the server hosting the SAP system.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SM37 (to check job logs), ST22 (to check dumps), and SM21 (to check system logs) for further diagnostics.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to OTF processing and memory management for best practices and configuration guidelines.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.