How To Fix PO020 - Processing of device type by spool work process

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 020

• Message text: Processing of device type by spool work process

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO020 - Processing of device type by spool work process ?

  The SAP error message PO020, which states "Processing of device type by spool work process," typically indicates an issue related to the spool system in SAP. This error can occur when there are problems with the configuration of the printer or device type, or when the spool work process is unable to handle the print request.
  Causes:
  
  Device Type Configuration: The device type may not be correctly configured in the SAP system. This can include incorrect settings for the printer or missing device types.
  Spool Work Process Issues: The spool work process may not be running or may be experiencing issues. This can happen if there are not enough resources allocated to the spool work process.
  Printer Connectivity: There may be connectivity issues between the SAP system and the physical printer.
  Authorization Issues: The user may not have the necessary authorizations to access the printer or device type.
  Spool Request Issues: There may be issues with the specific spool request, such as it being in an error state or not being processed correctly.
  
  Solutions:
  
  
  Check Device Type Configuration:
  
  Go to transaction SPAD (Spool Administration) and verify the configuration of the device type.
  Ensure that the device type is correctly defined and that all necessary parameters are set.
  
  
  
  Check Spool Work Process:
  
  Use transaction SM50 to check the status of the spool work processes. Ensure that they are running and not in a stopped state.
  If necessary, restart the spool work process.
  
  
  
  Verify Printer Connectivity:
  
  Ensure that the printer is online and accessible from the SAP system.
  Check network connections and printer settings.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to print to the specified device type.
  Check roles and profiles assigned to the user.
  
  
  
  Analyze Spool Requests:
  
  Go to transaction SP01 to review the spool requests. Look for any requests that are in an error state and analyze the error messages.
  If a specific spool request is causing issues, try deleting it and re-issuing the print job.
  
  
  
  Check System Logs:
  
  Review system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Management
  SM50: Work Process Overview
  SM21: System Log
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring printers and managing spool requests.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to the PO020 error.
  
  
  By following these steps, you should be able to diagnose and resolve the PO020 error in your SAP system. If the issue persists, consider reaching out to SAP support for further assistance.