How To Fix /PMG/GE_GEN_MPE231 - Error while reading master policy IBC.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_GEN_MPE -

• Message number: 231

• Message text: Error while reading master policy IBC.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_GEN_MPE231 - Error while reading master policy IBC. ?

  The SAP error message /PMG/GE_GEN_MPE231 typically indicates an issue related to reading a master policy in the context of the Insurance and Pension Management (IPM) module, specifically for the IBC (Insurance Business Configuration) component. This error can arise due to various reasons, including configuration issues, missing data, or system inconsistencies.
  Possible Causes:
  
  Missing Master Policy Data: The master policy you are trying to access may not exist or may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the master policy data.
  Data Inconsistencies: There may be inconsistencies in the data related to the master policy, such as missing or incorrect entries in the database.
  Configuration Errors: Incorrect configuration settings in the IPM module or related components can lead to this error.
  System Bugs: There may be bugs or issues in the specific version of the SAP system you are using.
  
  Solutions:
  
  
  Check Master Policy Configuration:
  
  Verify that the master policy exists in the system and is correctly configured. You can do this by navigating to the relevant transaction codes (e.g., IPM-related transactions) to check the policy details.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the master policy. You may need to consult with your SAP security team to review and adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any missing or incorrect entries related to the master policy. This may involve running specific reports or using transaction codes that check for data integrity.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the IPM module to ensure that everything is set up correctly. This may involve checking the customizing settings in SPRO or related configuration transactions.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues or fixes available for your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context to help them diagnose the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the IPM module, such as IPM-related transactions for policy management.
  SAP Documentation: Review SAP documentation related to the Insurance and Pension Management module for additional insights into master policy management.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.