How To Fix /PMG/GE_COR031 - The master policy &1 does not exist on the effective date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_COR -

• Message number: 031

• Message text: The master policy &1 does not exist on the effective date &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_COR031 - The master policy &1 does not exist on the effective date &2 ?

  The SAP error message /PMG/GE_COR031 indicates that the system is unable to find a master policy that corresponds to the specified effective date. This typically occurs in the context of insurance or policy management within SAP, particularly in modules related to policy administration.
  Cause:
  
  Non-Existent Policy: The master policy referenced by the system does not exist in the database for the given effective date.
  Incorrect Effective Date: The effective date provided may not align with the policy's validity period.
  Data Entry Error: There may be a typographical error in the policy number or effective date.
  Policy Deactivation: The policy may have been deactivated or archived, making it unavailable for the specified date.
  Configuration Issues: There may be issues with the configuration of the policy management module that prevent the system from retrieving the correct policy.
  
  Solution:
  
  Verify Policy Existence: Check if the master policy exists in the system for the specified effective date. You can do this by navigating to the relevant transaction codes (e.g., IP01, IP02, etc.) to view policy details.
  Check Effective Dates: Ensure that the effective date you are using is correct and falls within the active period of the policy.
  Correct Data Entry: Double-check the policy number and effective date for any typographical errors.
  Review Policy Status: If the policy is inactive or archived, you may need to reactivate it or create a new policy that is valid for the required date.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the policy management settings are correctly set up.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for policy management, such as IP01 (Create Policy), IP02 (Change Policy), and IP03 (Display Policy).
  Documentation: Review SAP documentation related to policy management for additional insights on how policies are managed and the implications of effective dates.
  User Roles: Ensure that you have the necessary permissions to access and manage policies within the SAP system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.