How To Fix /PM0/AOOL_INSR_PLICY120 - Error when searching the policy for contract &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/AOOL_INSR_PLICY -

• Message number: 120

• Message text: Error when searching the policy for contract &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/AOOL_INSR_PLICY120 - Error when searching the policy for contract &1 ?

  The SAP error message /PM0/AOOL_INSR_PLICY120 typically indicates that there is an issue when trying to search for an insurance policy related to a specific contract. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Policy Not Found: The policy you are trying to search for may not exist in the system or may have been deleted.
  Incorrect Contract Number: The contract number (&1) you are using may be incorrect or not formatted properly.
  Authorization Issues: The user may not have the necessary authorizations to view the policy or contract.
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to the policy or contract.
  Configuration Issues: There could be configuration issues in the insurance module that prevent the system from retrieving the policy.
  
  Solutions:
  
  Verify Contract Number: Double-check the contract number you are using to ensure it is correct and exists in the system.
  Check Policy Existence: Use transaction codes like IP01 or IP02 to check if the policy exists in the system.
  User Authorizations: Ensure that the user has the necessary authorizations to access the policy and contract data. This may involve checking roles and permissions in the user profile.
  Data Consistency Check: Run data consistency checks or reports to identify any inconsistencies in the policy or contract data.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP Basis or functional consultant to review the settings in the insurance module.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes can provide patches or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IP01, IP02, IP03 for policy management, and CL02 for contract management.
  SAP Documentation: Refer to SAP Help documentation for the insurance module to understand the expected behavior and configuration settings.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message /PM0/AOOL_INSR_PLICY120 effectively.