How To Fix /PM0/ABT_CM_MESSAGE124 - Open claim &2 exists for contract &1 on &3 (processor: &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABT_CM_MESSAGE -

• Message number: 124

• Message text: Open claim &2 exists for contract &1 on &3 (processor: &4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABT_CM_MESSAGE124 - Open claim &2 exists for contract &1 on &3 (processor: &4) ?

  The SAP error message /PM0/ABT_CM_MESSAGE124 indicates that there is an open claim associated with a specific contract. This message typically arises in the context of contract management or claims processing within SAP, particularly in modules related to project management or service management.
  Cause:
  The error message is triggered when you attempt to perform an action (such as closing a contract, modifying it, or deleting it) while there is an open claim linked to that contract. The message provides the following details:
  
  &1: The contract number.
  &2: The claim number.
  &3: The date of the claim.
  &4: The processor or person responsible for the claim.
  
  Solution:
  To resolve this error, you need to address the open claim associated with the contract. Here are the steps you can take:
  
  
  Review the Open Claim:
  
  Navigate to the claims management module in SAP and look for the claim number provided in the error message.
  Check the status of the claim and any related details.
  
  
  
  Close or Resolve the Claim:
  
  If the claim is no longer valid or has been resolved, you may need to close it formally in the system.
  If the claim is still active, you may need to process it (e.g., approve, reject, or complete the necessary actions) before you can proceed with the contract.
  
  
  
  Consult with the Processor:
  
  If you are not the processor of the claim, reach out to the person identified in the error message to discuss the status of the claim and any necessary actions.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no other dependencies or related documents that might be preventing the closure of the claim or the contract.
  
  
  
  Documentation:
  
  Make sure to document any changes or actions taken for future reference and compliance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as IW21 (Create Notification), IW22 (Change Notification), or IW23 (Display Notification).
  User Roles: Ensure that you have the appropriate permissions to view and modify claims and contracts.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message, as there may be patches or enhancements that address specific scenarios.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.