How To Fix /PM0/ABT_CM_MESSAGE123 - Open claim &2 exists for contract &1 on &3 (processor: &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABT_CM_MESSAGE -

• Message number: 123

• Message text: Open claim &2 exists for contract &1 on &3 (processor: &4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABT_CM_MESSAGE123 - Open claim &2 exists for contract &1 on &3 (processor: &4) ?

  The SAP error message /PM0/ABT_CM_MESSAGE123 indicates that there is an open claim associated with a specific contract. This message typically arises in the context of contract management or claims processing within SAP, particularly in modules related to project management or service management.
  Cause:
  The error message is triggered when you attempt to perform an action on a contract (e.g., closing, modifying, or deleting) that is currently linked to an open claim. The message provides the following details:
  
  &1: The contract number.
  &2: The claim number.
  &3: The date of the claim.
  &4: The processor or individual responsible for the claim.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Open Claims: Review the open claims associated with the contract mentioned in the error message. You can do this by navigating to the claims management section in SAP and searching for the claim number provided in the error.
  
  
  Review Claim Status: Determine the status of the open claim. If the claim is still active and needs to be processed, you may need to address it before proceeding with actions on the contract.
  
  
  Close or Resolve the Claim: If the claim is no longer valid or has been resolved, you may need to close it in the system. Ensure that all necessary documentation and approvals are in place before closing the claim.
  
  
  Contact the Processor: If you are not the processor of the claim (as indicated by &4), you may need to communicate with the individual responsible for the claim to understand its status and any required actions.
  
  
  Consult Documentation: Refer to your organization's internal documentation or SAP help resources for specific procedures related to claims and contracts.
  
  
  Seek Help from SAP Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for claims and contract management, such as IW31 (Create Order), IW32 (Change Order), or IW33 (Display Order).
  SAP Modules: This error is often encountered in modules like SAP PM (Plant Maintenance), SAP PS (Project System), or SAP CS (Customer Service).
  User Roles: Ensure that you have the appropriate permissions to view and modify claims and contracts in the system.
  
  By following these steps, you should be able to address the error and proceed with your intended actions on the contract.