How To Fix /PM0/ABS_MESSAGES023 - User &2 is processing source policy &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABS_MESSAGES -

• Message number: 023

• Message text: User &2 is processing source policy &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABS_MESSAGES023 - User &2 is processing source policy &1 ?

  The SAP error message /PM0/ABS_MESSAGES023 indicates that a user is currently processing a source policy, which prevents other users from making changes or accessing that policy simultaneously. This is a common issue in systems where multiple users may need to access the same data or object at the same time.
  Cause:
  The error occurs when:
  
  A user (User &2) is actively working on a source policy (Policy &1).
  The system has a locking mechanism in place to prevent concurrent modifications to the same object, which is a standard practice to maintain data integrity.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Wait for the User to Finish: If possible, wait until the user currently processing the policy completes their task. Once they are done, the lock will be released, and you can access the policy.
  
  
  Contact the User: If you know who the user is, you can reach out to them to see if they can finish their work or if they can release the lock.
  
  
  Check for Long-Running Processes: Sometimes, a user may have left a session open or is running a long process. You can check the system for any long-running transactions and ask the user to log off or complete their task.
  
  
  System Administrator Intervention: If the lock persists and you cannot identify the user or the process, you may need to involve a system administrator. They can use transaction codes like SM12 (to view and delete locks) to identify and potentially release the lock if it is safe to do so.
  
  
  Review System Logs: Check system logs for any additional information regarding the lock or the user’s session. This can provide insights into what the user is doing and whether it is safe to intervene.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related issues.
  SM37: To monitor background jobs that might be related to the policy processing.
  
  
  
  Documentation: Review SAP documentation or help resources for more information on locking mechanisms and best practices for handling concurrent access issues.
  
  
  User Training: Ensure that users are trained on how to properly log off or release locks when they are done with their tasks to minimize such conflicts in the future.
  
  
  By following these steps, you should be able to address the error message and restore access to the source policy.