How To Fix /PM0/ABP_DUALCONTROL013 - Dual control required; Policy loan was changed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABP_DUALCONTROL -

• Message number: 013

• Message text: Dual control required; Policy loan was changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABP_DUALCONTROL013 - Dual control required; Policy loan was changed ?

  The SAP error message /PM0/ABP_DUALCONTROL013 indicates that a dual control process is required for a policy loan change. This is a part of the dual control mechanism in SAP, which is designed to enhance security and ensure that sensitive transactions are reviewed and approved by multiple users before they are finalized.
  Cause:
  The error occurs when a user attempts to change a policy loan without the necessary dual control approval. This is typically implemented in organizations to prevent unauthorized changes to critical financial data, such as policy loans, which can have significant implications for both the organization and the policyholders.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check User Roles and Permissions: Ensure that the user attempting to make the change has the appropriate permissions to initiate a dual control process. The user may need to have specific roles assigned that allow them to initiate or approve dual control transactions.
  
  
  Initiate Dual Control Process: If you have the necessary permissions, initiate the dual control process. This usually involves:
  
  Submitting the change for approval.
  Notifying the designated approver(s) that their action is required.
  
  
  
  Approval by Another User: The change must be approved by another user who has the authority to approve dual control transactions. This user will need to log in to the system and approve the pending transaction.
  
  
  Review Configuration: If the dual control process is not functioning as expected, review the configuration settings in SAP related to dual control. This may involve checking the settings in the relevant modules (e.g., Policy Management) to ensure that dual control is properly configured.
  
  
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines for dual control processes to ensure compliance with the required procedures.
  
  
  Contact Support: If the issue persists or if you are unsure about the steps to take, consider reaching out to your SAP support team or system administrator for assistance.
  
  
  Related Information:
  
  Dual Control Concept: Dual control is a security feature that requires two or more individuals to complete a transaction. This is often used in financial systems to prevent fraud and errors.
  SAP Modules: This error is likely related to the SAP Financial Services or Insurance modules, where policy management and loan processing are handled.
  Audit Trails: Dual control processes often create audit trails that can be reviewed for compliance and security purposes.
  
  By following these steps, you should be able to address the error message and successfully process the policy loan change in compliance with your organization's dual control requirements.