How To Fix /PLMI/PRT_BO012 - Customizing request does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /PLMI/PRT_BO -

• Message number: 012

• Message text: Customizing request does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PLMI/PRT_BO012 - Customizing request does not exist ?

  The SAP error message /PLMI/PRT_BO012 Customizing request does not exist typically indicates that the system is unable to find a specific customizing request related to the PRT (Production Resource Tools) functionality. This can occur for several reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing Customizing Request: The customizing request that is being referenced may not have been created or may have been deleted.
  Transport Issues: If the customizing request was supposed to be transported from one system to another (e.g., from development to production), it may not have been successfully transported.
  Authorization Issues: The user may not have the necessary authorizations to access the customizing request.
  Incorrect Configuration: There may be an issue with the configuration settings in the system that is causing the request to be unrecognized.
  
  Solutions:
  
  
  Check Customizing Requests:
  
  Go to transaction SE09 or SE10 to check the transport requests. Look for the specific customizing request related to PRT and ensure it exists.
  If it does not exist, you may need to create a new customizing request or retrieve it from a backup if available.
  
  
  
  Transport the Request:
  
  If the request exists in the development system but not in the target system (e.g., production), ensure that it is released and transported correctly.
  Use transaction STMS to manage transport requests and ensure they are imported into the target system.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access the customizing request.
  You may need to consult with your SAP security team to verify and adjust authorizations.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to PRT in the system. Ensure that all necessary settings are in place and correctly configured.
  You can use transaction SPRO to access the configuration settings and verify if everything is set up correctly.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE09 (Transport Organizer), SE10 (Transport Organizer - Workbench Requests), and SPRO (SAP Reference IMG).
  Documentation: Review SAP documentation related to PRT and customizing requests for additional context and troubleshooting steps.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.