How To Fix /PLMI/CR_BO068 - Change Record Header Status Cannot be changed by API

SAP Error Message - Details

• Message type: E = Error

• Message class: /PLMI/CR_BO -

• Message number: 068

• Message text: Change Record Header Status Cannot be changed by API

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PLMI/CR_BO068 - Change Record Header Status Cannot be changed by API ?

  The SAP error message /PLMI/CR_BO068 Change Record Header Status Cannot be changed by API typically occurs when there is an attempt to change the status of a change record header through an API call, which is not allowed in the system. This error is related to the Change Request Management (ChaRM) functionality in SAP Solution Manager.
  Cause:
  
  API Restrictions: The error indicates that the API being used does not permit changes to the status of the change record header. This is a design choice in SAP to maintain data integrity and ensure that certain statuses can only be changed through specific transactions or processes.
  Incorrect API Usage: The API might be used incorrectly, or the parameters being passed may not be valid for the operation being attempted.
  Status Management: The status of the change record may be in a state that does not allow for changes via the API, such as being in a completed or locked state.
  
  Solution:
  
  Check API Documentation: Review the API documentation to understand the allowed operations and the correct usage of the API. Ensure that you are using the correct method for changing the status.
  Use Appropriate Transactions: If the status change is necessary, consider using the appropriate SAP transaction codes (like SOLMAN_WORKCENTER, CRMD_ORDER, etc.) to change the status manually instead of through the API.
  Review Change Record Status: Check the current status of the change record. If it is in a state that does not allow changes, you may need to follow the proper workflow to transition it to a state that does allow changes.
  Consult with SAP Support: If you believe that the API should allow the status change, or if you are unsure about the correct approach, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Change Request Management (ChaRM): Familiarize yourself with the ChaRM processes and how status management works within the context of SAP Solution Manager.
  API Logs: Review logs for the API calls to identify any additional error messages or warnings that could provide more context on the issue.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /PLMI/CR_BO068 error message.