How To Fix /PLMB/PR_BO023 - The entered agent &1 is not correct

SAP Error Message - Details

• Message type: E = Error

• Message class: /PLMB/PR_BO -

• Message number: 023

• Message text: The entered agent &1 is not correct

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PLMB/PR_BO023 - The entered agent &1 is not correct ?

  The SAP error message /PLMB/PR_BO023 The entered agent &1 is not correct typically occurs in the context of SAP PLM (Product Lifecycle Management) when there is an issue with the agent (user or responsible person) assigned to a particular process or task. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Invalid Agent ID: The agent ID entered may not exist in the system or may have been incorrectly typed.
  Inactive User: The user associated with the agent ID may be inactive or locked in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to be assigned as an agent for the specific task or process.
  Configuration Issues: There may be configuration settings in the PLM module that restrict the use of certain agents.
  Data Consistency: There may be inconsistencies in the master data related to users or agents.
  
  Solutions:
  
  Verify Agent ID: Check the agent ID entered for any typographical errors. Ensure that it matches the correct user ID in the system.
  Check User Status: Go to transaction code SU01 to check the status of the user. Ensure that the user is active and not locked.
  Review Authorizations: Ensure that the user has the necessary authorizations to be assigned as an agent. This can be checked in the user roles and profiles.
  Configuration Review: Review the configuration settings in the PLM module to ensure that the agent assignment is set up correctly.
  Consult with Basis Team: If the issue persists, consult with your SAP Basis team to check for any underlying system issues or inconsistencies in user data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and PLM related transactions for managing product lifecycle processes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to PLM and user management for best practices and guidelines.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult SAP community forums for further assistance.