How To Fix PLM_PTU_N013 - Application log was not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_PTU_N - Messages for PTU Message Handler

• Message number: 013

• Message text: Application log was not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_PTU_N013 - Application log was not saved ?

  The SAP error message PLM_PTU_N013: Application log was not saved typically occurs in the context of the Product Lifecycle Management (PLM) module when there is an issue with saving application logs. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to create or save application logs.
  Database Issues: There may be problems with the database connection or the database itself, such as being full or having connectivity issues.
  Application Log Configuration: The application log may not be properly configured in the system.
  System Performance: High system load or performance issues may prevent the log from being saved.
  Temporary System Issues: Sometimes, temporary issues in the SAP system can lead to this error.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create and save application logs. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Database Check:
  
  Verify the database status. Check if the database is full or if there are any connectivity issues. You can use transaction DB02 to monitor database performance and space.
  
  
  
  Application Log Configuration:
  
  Review the configuration of the application log. Ensure that the log is correctly set up in the system. You can check the configuration in transaction SLG0.
  
  
  
  System Performance:
  
  Monitor system performance using transaction ST22 (dump analysis) and SM21 (system log) to identify any performance bottlenecks or issues that may be affecting the log saving process.
  
  
  
  Temporary Issues:
  
  If the issue seems to be temporary, try restarting the relevant application server or the entire SAP system if possible. This can sometimes resolve transient issues.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches related to this error message. Sometimes, SAP releases updates that address specific issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SLG1: To view application logs.
  SLG0: To configure application logs.
  SU53: To check authorization issues.
  ST22: To analyze dumps.
  SM21: To view system logs.
  DB02: To monitor database performance.
  
  
  
  SAP Notes: Always check the SAP Support Portal for any relevant notes that may address this specific error.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the PLM_PTU_N013 error message.