How To Fix PLM_PDN_WUI_CNTL020 - Mail has been sent to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_PDN_WUI_CNTL - Product Designer Web UI

• Message number: 020

• Message text: Mail has been sent to &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_PDN_WUI_CNTL020 - Mail has been sent to &1 ?

  The SAP error message PLM_PDN_WUI_CNTL020, which states "Mail has been sent to &1," typically indicates that a notification or email has been successfully sent to a specified recipient (represented by &1). This message is not necessarily an error but rather an informational message indicating that a process involving email notifications has been executed.
  Cause:
  
  The message is triggered when a process in SAP PLM (Product Lifecycle Management) sends an email notification to a user or a group of users. This could be related to various PLM processes, such as document changes, approvals, or other workflow-related notifications.
  
  Solution:
  Since this message is informational, there is usually no action required unless you are expecting an email and it has not been received. In that case, consider the following steps:
  
  
  Check Email Configuration: Ensure that the email configuration in SAP is set up correctly. This includes SMTP settings and user email addresses.
  
  
  Verify Recipient: Check if the recipient's email address (the one represented by &1) is correct and active.
  
  
  Email Logs: Review the email logs in SAP to see if there were any issues sending the email. You can use transaction codes like SCOT (for SMTP configuration) or SOST (to view sent emails) to troubleshoot.
  
  
  User Settings: Ensure that the user settings for the recipient are correctly configured to receive emails from SAP.
  
  
  Check Spam/Junk Folder: Sometimes, emails sent from SAP can end up in the recipient's spam or junk folder. Advise the recipient to check these folders.
  
  
  Test Email Functionality: You can perform a test by sending a manual email from SAP to ensure that the email functionality is working as expected.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to email notifications in your version of SAP.
  Documentation: Review SAP documentation related to PLM and email notifications for best practices and troubleshooting tips.
  Support: If the issue persists and is critical, consider reaching out to SAP support for further assistance.
  
  In summary, PLM_PDN_WUI_CNTL020 is an informational message indicating that an email has been sent, and if there are issues with email delivery, the above steps can help diagnose and resolve them.