How To Fix PLM_PDN_WUI_CNTL009 - No mail was sent - enter a recipient and text

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_PDN_WUI_CNTL - Product Designer Web UI

• Message number: 009

• Message text: No mail was sent - enter a recipient and text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_PDN_WUI_CNTL009 - No mail was sent - enter a recipient and text ?

  The SAP error message PLM_PDN_WUI_CNTL009 indicates that an attempt to send an email has failed because either the recipient's email address or the message text was not provided. This error typically occurs in the context of SAP Product Lifecycle Management (PLM) when trying to send notifications or messages through the system.
  Cause:
  
  Missing Recipient: The email recipient field is empty or not filled in correctly.
  Missing Text: The message body or text field is empty, which is required for sending an email.
  Configuration Issues: There may be issues with the email configuration in the SAP system that prevent emails from being sent.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Recipient Field:
  
  Ensure that you have entered a valid email address in the recipient field. This could be a single email address or a list of addresses separated by semicolons.
  
  
  
  Check Message Text:
  
  Make sure that the message body or text field is filled with appropriate content. The system requires this field to be populated to send an email.
  
  
  
  Review Email Configuration:
  
  Verify the email settings in your SAP system. This includes checking the SMTP configuration and ensuring that the email server is correctly set up and reachable.
  You can check the configuration in transaction code SCOT (SAPconnect Administration) to ensure that the email settings are correct.
  
  
  
  Test Email Functionality:
  
  You can perform a test to send an email from the SAP system to ensure that the email functionality is working correctly. This can be done using transaction code SOST to view the status of sent emails.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails from the SAP system.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or support for further troubleshooting steps specific to your version of SAP PLM.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: For configuring SAPconnect settings.
  SOST: To monitor sent emails and their statuses.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  User Training: Ensure that users are trained on how to properly fill out the email fields when sending notifications or messages within the SAP PLM system.
  
  
  By following these steps, you should be able to resolve the error and successfully send emails from the SAP PLM system.