How To Fix PLM_PDN_WUI_CNTL007 - An error occurred when sending a mail to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_PDN_WUI_CNTL - Product Designer Web UI

• Message number: 007

• Message text: An error occurred when sending a mail to &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_PDN_WUI_CNTL007 - An error occurred when sending a mail to &1 ?

  The SAP error message PLM_PDN_WUI_CNTL007 indicates that there was an issue when attempting to send an email to a specified recipient (represented by &1). This error can occur in various contexts within SAP, particularly in the Product Lifecycle Management (PLM) module when notifications or communications are being sent out.
  Possible Causes:
  
  Invalid Email Address: The recipient's email address may be incorrectly formatted or not exist in the system.
  Mail Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the mail server.
  Mail Server Issues: The mail server itself may be down or experiencing issues.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Missing or Incorrect SMTP Configuration: The SMTP settings in the SAP system may be incorrect or incomplete.
  
  Solutions:
  
  Check Email Address: Verify that the email address of the recipient is correct and properly formatted.
  Review SAPconnect Configuration:
  
  Go to transaction SCOT and check the configuration for SMTP.
  Ensure that the SMTP node is active and properly configured.
  Check the settings for the mail server, including the host name and port.
  
  
  Test Email Sending: Use transaction SOST to check the status of sent emails. You can also try sending a test email to see if the issue persists.
  Check Network Connectivity: Ensure that the SAP system can reach the mail server. You can use tools like ping or telnet to test connectivity.
  Review Mail Server Logs: If you have access to the mail server, check the logs for any errors or issues that might indicate why the email could not be sent.
  Check Authorizations: Ensure that the user or the system has the necessary authorizations to send emails.
  Consult Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate further, especially if it relates to system configuration or network issues.
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and troubleshooting email issues.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message PLM_PDN_WUI_CNTL007.