How To Fix PLM_PDN_WUI_CNTL002 - Mail could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_PDN_WUI_CNTL - Product Designer Web UI

• Message number: 002

• Message text: Mail could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_PDN_WUI_CNTL002 - Mail could not be sent ?

  The SAP error message PLM_PDN_WUI_CNTL002 indicates that there was an issue with sending an email from the SAP system. This can occur in various scenarios, particularly when using the Product Data Management (PDM) or Product Lifecycle Management (PLM) functionalities.
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect SMTP server address, port, or authentication details.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Mail Server Issues: The mail server itself may be down or experiencing issues.
  SAP Notes: There may be specific SAP Notes that address known issues related to email sending in your version of SAP.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT in SAP.
  Verify the SMTP node settings, including the SMTP server address, port, and authentication details.
  Ensure that the settings match those provided by your email service provider.
  
  
  
  Test Connectivity:
  
  Use transaction SOST to check the status of sent emails and any errors logged.
  Test the connection to the SMTP server using tools like telnet or ping from the server where SAP is hosted.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking user roles and profiles.
  
  
  
  Review Mail Server Status:
  
  Check the status of the mail server to ensure it is operational. Contact your IT department or email service provider if necessary.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  
  
  Debugging:
  
  If the issue persists, consider enabling debugging for the email sending process to gather more detailed logs that can help identify the root cause.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SOST: Send Requests Overview
  SICF: Check Internet Communication Framework settings if applicable.
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for documentation on email configuration and troubleshooting.
  
  
  Community Forums: Check SAP Community or other forums for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the PLM_PDN_WUI_CNTL002 error message.