How To Fix PLM_AUDIT_DOC004 - Download of file &1 not possible due to lock

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT_DOC - Audit: Messages for Document Connection

• Message number: 004

• Message text: Download of file &1 not possible due to lock

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT_DOC004 - Download of file &1 not possible due to lock ?

  The SAP error message PLM_AUDIT_DOC004 indicates that there is an issue with downloading a file due to a lock on that file. This typically occurs in the context of document management within SAP PLM (Product Lifecycle Management) when a document is being accessed or modified by another user or process.
  Cause:
  
  File Locking: The file you are trying to download is currently locked by another user or process. This can happen if someone is editing the document or if there is a system process that has locked the document for processing.
  Session Issues: Sometimes, a previous session may not have released the lock properly, leading to a persistent lock on the document.
  Authorization Issues: In some cases, the user may not have the necessary permissions to access the document, which can also manifest as a lock error.
  
  Solution:
  
  Check Document Status: Verify if the document is currently being edited or accessed by another user. You can do this by checking the document's status in the SAP system.
  Wait and Retry: If the document is locked by another user, you may need to wait until they finish their work and release the lock. You can try downloading the file again after some time.
  Release Locks: If you suspect that a lock is stuck (e.g., due to a session that did not close properly), you can use transaction code SM12 to check for and release any locks associated with your user ID or the document in question.
  Contact Administrator: If you are unable to resolve the issue, contact your SAP system administrator. They can check the system logs and determine if there are any underlying issues causing the lock.
  Check Authorizations: Ensure that you have the necessary authorizations to access and download the document. If not, you may need to request additional permissions from your SAP security team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SE11: To check the data dictionary for the document table.
  SE80: To explore the object navigator for related objects.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to document locking in PLM.
  Documentation: Review SAP documentation on document management and locking mechanisms to better understand how locks are managed within the system.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.