How To Fix PLM_AUDIT_ARCH004 - Error when determining retention rules

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT_ARCH - PLM Audit Management: Archiving

• Message number: 004

• Message text: Error when determining retention rules

What causes this issue?

An error occurred when determining the ILM retention rule for the ILM
object &V1&.

System Response

Calculating and saving the end of business is not possible and is
canceled.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT_ARCH004 - Error when determining retention rules ?

  The SAP error message PLM_AUDIT_ARCH004 typically occurs in the context of the SAP PLM (Product Lifecycle Management) module when the system encounters issues while determining retention rules for audit documents or records. This error can arise due to various reasons, including configuration issues, missing data, or incorrect settings in the retention management process.
  Causes of PLM_AUDIT_ARCH004 Error
  
  
  Missing Retention Rules: The system may not have defined retention rules for the specific document type or object you are trying to process.
  
  
  Incorrect Configuration: There may be misconfigurations in the retention management settings, such as incorrect assignment of retention periods or rules.
  
  
  Data Issues: The data associated with the document may be incomplete or incorrect, leading to the inability to determine the appropriate retention rules.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the retention rules or the related data.
  
  
  System Bugs: Occasionally, this error can be caused by bugs in the SAP system or specific patches that have not been applied.
  
  
  Solutions to PLM_AUDIT_ARCH004 Error
  
  
  Check Retention Rules:
  
  Navigate to the retention management configuration in SAP and verify that the necessary retention rules are defined for the document type you are working with.
  Ensure that the rules are correctly assigned to the relevant object types.
  
  
  
  Review Configuration Settings:
  
  Go through the configuration settings for retention management to ensure that all parameters are set correctly.
  Check for any inconsistencies in the configuration that might lead to this error.
  
  
  
  Validate Data:
  
  Ensure that the data associated with the document is complete and accurate. Check for any missing fields or incorrect entries that could affect the retention rule determination.
  
  
  
  Check Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the retention rules and related data.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify the exact point of failure in the retention rule determination.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC3 (for retention management configuration) and others that may help in managing retention rules.
  Documentation: Review SAP documentation related to PLM and retention management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the PLM_AUDIT_ARCH004 error effectively.