How To Fix PLM_AUDIT066 - Unable to determine any recipients

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT - PLM Audit Management: Audit Specific Messages

• Message number: 066

• Message text: Unable to determine any recipients

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT066 - Unable to determine any recipients ?

  The SAP error message PLM_AUDIT066: Unable to determine any recipients typically occurs in the context of the SAP Product Lifecycle Management (PLM) module, particularly when trying to send notifications or alerts related to audit processes. This error indicates that the system is unable to identify any recipients for the notification that is supposed to be sent.
  Causes:
  
  Missing Recipient Configuration: The system may not have any recipients configured for the specific audit or notification type.
  User Roles and Authorizations: The users who are supposed to receive the notifications may not have the necessary roles or authorizations assigned.
  Incorrect Settings in Workflow: If the notification is part of a workflow, there may be issues with the workflow configuration that prevent recipients from being determined.
  Inactive or Incorrect Email Addresses: If the recipients' email addresses are not correctly set up or are inactive, the system will not be able to send notifications.
  Custom Logic or Enhancements: If there are custom developments or enhancements in place, they might interfere with the standard recipient determination logic.
  
  Solutions:
  
  
  Check Recipient Configuration:
  
  Go to the relevant configuration settings in SAP PLM and ensure that recipients are properly defined for the audit notifications.
  Verify that the recipient list is populated correctly.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the users who are supposed to receive notifications have the necessary roles and authorizations assigned.
  Use transaction codes like SU01 to check user profiles and roles.
  
  
  
  Examine Workflow Settings:
  
  If the notification is part of a workflow, check the workflow configuration to ensure that recipient determination is set up correctly.
  Use transaction code SWDD to review and modify workflows.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses of the intended recipients to ensure they are valid and active.
  You can use transaction code SU01 to check user email settings.
  
  
  
  Debug Custom Logic:
  
  If there are custom developments, review the code to ensure that it does not interfere with the standard recipient determination process.
  Debugging may be necessary to identify any issues in the custom logic.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD (Workflow Builder), SU01 (User Maintenance), and PFCG (Role Maintenance) for managing users and roles.
  SAP Documentation: Refer to the official SAP documentation for PLM and workflow management for detailed guidance on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.