How To Fix PLM_AUDIT040 - Question was valuated with zero points

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT - PLM Audit Management: Audit Specific Messages

• Message number: 040

• Message text: Question was valuated with zero points

What causes this issue?

An audit question or an element of the audit question list was valuated
with zero points.

System Response

This result will be included in the overall valuation.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT040 - Question was valuated with zero points ?

  The SAP error message PLM_AUDIT040, which states "Question was valuated with zero points," typically occurs in the context of the SAP Product Lifecycle Management (PLM) module, particularly when dealing with audits or assessments. This message indicates that a question in an audit or assessment has been evaluated but has received a score of zero points, which may not be the expected outcome.
  Causes:
  
  Incorrect Scoring Criteria: The scoring criteria for the questions may not be set up correctly, leading to a situation where valid responses are not being awarded points.
  Question Configuration: The question itself may be configured in a way that does not allow for any points to be awarded, such as being marked as not applicable or having no valid scoring options.
  Response Issues: The responses provided to the question may not meet the criteria for scoring, resulting in a zero-point evaluation.
  System Configuration: There may be issues with the overall configuration of the audit or assessment process within the SAP system.
  
  Solutions:
  
  Review Scoring Criteria: Check the scoring criteria for the specific question to ensure that it is set up correctly. Make adjustments as necessary to ensure that valid responses receive appropriate points.
  Examine Question Configuration: Look at the configuration of the question itself. Ensure that it is set up to allow for scoring and that the response options are correctly defined.
  Validate Responses: Review the responses given to the question. Ensure that they align with the expected answers that would yield points.
  Check System Settings: Consult with your SAP administrator or support team to review the overall configuration of the audit process. There may be system-wide settings that need to be adjusted.
  Testing: After making changes, conduct tests to ensure that the question now evaluates correctly and awards points as expected.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on configuration best practices.
  Documentation: Refer to the official SAP documentation for PLM and audit management to understand the expected configurations and scoring mechanisms.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.