How To Fix PLM_AUDIT034 - Corrective/preventive actions could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT - PLM Audit Management: Audit Specific Messages

• Message number: 034

• Message text: Corrective/preventive actions could not be opened

What causes this issue?

You want to provide a signature for an audit. To do this, you must open
all assigned corrective/preventive actions. However, it was not
possible to open all corrective/preventive actions with the status
'Created'.

System Response

The system cannot continue with the processing.

How to fix this error?

Check if a user status forbids the opening of one or more actions.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT034 - Corrective/preventive actions could not be opened ?

  The SAP error message PLM_AUDIT034, which states "Corrective/preventive actions could not be opened," typically occurs in the context of the SAP Product Lifecycle Management (PLM) module, particularly when dealing with audit management or quality management processes. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the corrective or preventive action (CAPA) records.
  Data Integrity Issues: There may be inconsistencies or missing data in the database that prevent the system from retrieving the CAPA records.
  Configuration Problems: Incorrect configuration settings in the SAP system related to audit management or quality management could lead to this error.
  System Bugs: There may be known bugs or issues in the version of SAP you are using that affect the functionality of CAPA.
  Object Locking: The CAPA records might be locked by another user or process, preventing access.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate roles and authorizations to access the CAPA records. This can be done by reviewing the user's role assignments in the SAP system.
  Data Validation: Check the database for any inconsistencies or missing data related to the CAPA records. You may need to run data consistency checks or consult with your SAP Basis team.
  Configuration Review: Review the configuration settings for audit management and quality management in SAP. Ensure that all necessary settings are correctly configured.
  System Updates: Check for any available patches or updates for your SAP system that may address known issues related to this error message.
  Unlock Records: If the records are locked, identify the user or process that has locked them and resolve the locking issue.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may provide additional information or solutions related to this error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for PLM and audit management for detailed information on how to manage CAPA records.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the PLM_AUDIT034 error in your SAP system.