How To Fix PK867 - Customer &1 is being used actively and cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: PK - Production - KANBAN

• Message number: 867

• Message text: Customer &1 is being used actively and cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PK867 - Customer &1 is being used actively and cannot be deleted ?

  The SAP error message PK867 indicates that a customer (identified by &1) is currently in use and cannot be deleted. This typically occurs when there are active transactions or dependencies associated with the customer record in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Active Transactions: The customer may have open sales orders, deliveries, invoices, or other transactions that reference the customer.
  Master Data Dependencies: There may be linked data such as contracts, credit management records, or other master data that prevent deletion.
  System Configuration: Certain configurations or settings in the SAP system may restrict the deletion of customer records that are still in use.
  
  Solutions:
  
  
  Check for Open Transactions:
  
  Use transaction codes like VA03 (Display Sales Order), VF03 (Display Billing Document), or VL03N (Display Outbound Delivery) to check if there are any open transactions related to the customer.
  If there are open transactions, you will need to either complete, cancel, or delete them before attempting to delete the customer.
  
  
  
  Review Customer Master Data:
  
  Use transaction code XD03 (Display Customer) to review the customer master data and check for any dependencies.
  Ensure that there are no active contracts or agreements linked to the customer.
  
  
  
  Use Transaction Code SWE2:
  
  Check for any workflows or processes that might be using the customer. If there are workflows, you may need to terminate or complete them.
  
  
  
  Data Archiving:
  
  If the customer data is no longer needed, consider archiving the data instead of deleting it. This can be done through the data archiving process in SAP.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unable to identify the cause or resolve the issue, consult with your SAP administrator or support team. They may have access to additional tools or logs that can help diagnose the problem.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer
  VA03: Display Sales Order
  VF03: Display Billing Document
  VL03N: Display Outbound Delivery
  SWE2: Workflow Overview
  
  
  
  SAP Notes: Check SAP Notes for any specific issues related to the error message PK867. SAP Notes often provide additional context or solutions for known issues.
  
  
  Documentation: Review SAP documentation related to customer master data management for best practices on handling customer records.
  
  
  By following these steps, you should be able to identify the reason for the error and take appropriate action to resolve it.