How To Fix PK867 - Customer &1 is being used actively and cannot be deleted

PK867 - Overview

• Message type: E = Error

• Message class: PK - Production - KANBAN

• Message number: 867

• Message text: Customer &1 is being used actively and cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Smart SAP Assistant

• What is the cause and solution for SAP error message PK867 - Customer &1 is being used actively and cannot be deleted ?

  The SAP error message PK867 indicates that a customer (identified by &1) is currently in use and cannot be deleted. This typically occurs when there are active transactions or dependencies associated with the customer record in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Active Transactions: The customer may have open sales orders, deliveries, invoices, or other transactions that reference the customer.
  Master Data Dependencies: There may be linked data such as contracts, credit management records, or other master data that prevent deletion.
  System Configuration: Certain configurations or settings in the SAP system may restrict the deletion of customer records that are still in use.
  
  Solutions:
  
  
  Check for Open Transactions:
  
  Use transaction codes like VA03 (Display Sales Order), VF03 (Display Billing Document), or VL03N (Display Outbound Delivery) to check if there are any open transactions related to the customer.
  If there are open transactions, you will need to either complete, cancel, or