How To Fix /PICM/UI021 - E-mail sent

SAP Error Message - Details

• Message type: E = Error

• Message class: /PICM/UI -

• Message number: 021

• Message text: E-mail sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PICM/UI021 - E-mail sent ?

  The SAP error message /PICM/UI021 E-mail sent typically indicates that an email has been successfully sent from the SAP system. This message is not an error in the traditional sense but rather an informational message indicating that the email process has been completed.
  Cause:
  
  The message is generated when an email is triggered from the SAP system, such as during a workflow, notification, or alert process.
  It may appear in the context of a transaction or process where email notifications are expected, such as sending reports, alerts, or confirmations.
  
  Solution:
  Since this message indicates successful email dispatch, there is generally no action required if the email was intended to be sent. However, if you are expecting an email and have not received it, consider the following steps:
  
  
  Check Email Configuration: Ensure that the SAP system is correctly configured to send emails. This includes checking the SMTP settings in transaction SCOT (SAPconnect).
  
  
  Verify Email Address: Confirm that the email address to which the email was sent is correct and valid.
  
  
  Check Email Logs: Review the email logs in transaction SOST to see if the email was processed successfully or if there were any issues in the sending process.
  
  
  Monitor for Errors: If you are not receiving emails, check for any error messages in the logs that might indicate issues with the email server or network connectivity.
  
  
  Test Email Functionality: You can perform a test by sending a test email from the SAP system to ensure that the email functionality is working as expected.
  
  
  Consult Basis Team: If issues persist, consult your SAP Basis team or system administrator for further investigation into the email sending process.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: Configuration of SAPconnect for email settings.
  SOST: Monitor the status of sent emails.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring and troubleshooting email sending in SAP.
  
  
  Support: If you encounter persistent issues or specific error codes related to email sending, consider reaching out to SAP support for assistance.
  
  
  In summary, the /PICM/UI021 E-mail sent message is an indication of successful email dispatch, and if there are concerns about email delivery, the above steps can help troubleshoot the situation.