How To Fix /PF1/REQ_AGENT028 - Request agent &1 / &2 / &3 closed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/REQ_AGENT -

• Message number: 028

• Message text: Request agent &1 / &2 / &3 closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/REQ_AGENT028 - Request agent &1 / &2 / &3 closed ?

  The SAP error message /PF1/REQ_AGENT028 Request agent &1 / &2 / &3 closed typically indicates that a request agent (a background process responsible for handling requests in SAP) has been closed or terminated unexpectedly. This can happen for various reasons, including system resource issues, configuration problems, or issues with the specific request being processed.
  Causes:
  
  Resource Limitations: The request agent may have run out of memory or other system resources.
  Configuration Issues: Incorrect settings in the SAP system configuration can lead to request agents being closed.
  Timeouts: If a request takes too long to process, it may be terminated by the system.
  System Errors: Unexpected errors or crashes in the SAP system can lead to the closure of request agents.
  User Intervention: An administrator may have manually closed the request agent.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SM21) for any related error messages that could provide more context on why the request agent was closed.
  Monitor Resource Usage: Use transaction ST02 (buffer management) and ST06 (OS monitoring) to check for memory or CPU bottlenecks.
  Adjust Timeout Settings: If timeouts are an issue, consider adjusting the timeout settings in the system configuration.
  Review Configuration: Ensure that the configuration for the request agents is correct and meets the system's requirements.
  Restart Request Agent: If the request agent is closed, you may need to restart it. This can typically be done through transaction SM37 (job monitoring) or by restarting the relevant background processing server.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can resolve known issues.
  
  Related Information:
  
  Transaction Codes:
  
  SM21: System Log
  SM37: Job Monitoring
  ST02: Tune Summary
  ST06: Operating System Monitor
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to background processing and request agents for more detailed information on configuration and management.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.