How To Fix /PF1/MSG_SLA023 - Only one SLA of type customer with the same name is allowed

/PF1/MSG_SLA023 - Overview

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 023

• Message text: Only one SLA of type customer with the same name is allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA023 - Only one SLA of type customer with the same name is allowed ?

  The SAP error message /PF1/MSG_SLA023 indicates that there is an issue with the Service Level Agreement (SLA) configuration in the system. Specifically, it states that only one SLA of type "customer" with the same name is allowed. This means that there is a duplicate entry for a customer SLA in the system.
  
  Cause:
  The error typically arises due to one of the following reasons:
  
  Duplicate SLA Entries: There are multiple SLAs defined for the same customer with the same name in the system.
  Incorrect Configuration: The system may have been incorrectly configured, leading to the creation of duplicate SLAs.
  Data Migration Issues: If data was migrated from another system, it may have resulted in duplicate entries.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Existing SLAs:
  
  Navigate to the SLA configuration area in SAP (usually found in the relevant module, such as Customer Service or Sales).
  Look for existing SLAs for the customer in question and check