How To Fix /PF1/MSG_SLA023 - Only one SLA of type customer with the same name is allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 023

• Message text: Only one SLA of type customer with the same name is allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA023 - Only one SLA of type customer with the same name is allowed ?

  The SAP error message /PF1/MSG_SLA023 indicates that there is an issue with the Service Level Agreement (SLA) configuration in the system. Specifically, it states that only one SLA of type "customer" with the same name is allowed. This means that there is a duplicate entry for a customer SLA in the system.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Duplicate SLA Entries: There are multiple SLAs defined for the same customer with the same name in the system.
  Incorrect Configuration: The system may have been incorrectly configured, leading to the creation of duplicate SLAs.
  Data Migration Issues: If data was migrated from another system, it may have resulted in duplicate entries.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Existing SLAs:
  
  Navigate to the SLA configuration area in SAP (usually found in the relevant module, such as Customer Service or Sales).
  Look for existing SLAs for the customer in question and check if there are duplicates.
  
  
  
  Delete or Modify Duplicates:
  
  If you find duplicate SLAs, you can either delete the unnecessary ones or modify them to ensure that each SLA has a unique name.
  Ensure that you have the necessary authorizations to make these changes.
  
  
  
  Review Configuration:
  
  Review the configuration settings for SLAs to ensure that they are set up correctly and that there are no conflicting entries.
  
  
  
  Data Consistency Check:
  
  If the issue arose after a data migration, perform a consistency check to identify and resolve any data integrity issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing SLAs in your version of SAP.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the configuration settings for SLAs.
  SLA Types: Understand the different types of SLAs available in your system and their specific configurations.
  User Authorizations: Ensure that you have the necessary permissions to view and modify SLA entries.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message /PF1/MSG_SLA023.