How To Fix /PF1/MSG_SLA020 - Only one SLA of type Segment with the same name is allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 020

• Message text: Only one SLA of type Segment with the same name is allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA020 - Only one SLA of type Segment with the same name is allowed ?

  The SAP error message /PF1/MSG_SLA020 indicates that there is an issue with the Service Level Agreement (SLA) configuration in the system. Specifically, it states that only one SLA of type "Segment" with the same name is allowed. This typically occurs when there are duplicate entries for SLAs in the system, which can lead to confusion and conflicts in processing.
  Cause:
  
  Duplicate SLA Entries: The most common cause of this error is that there are multiple SLAs defined with the same name and type (Segment) in the system.
  Configuration Errors: Incorrect configuration or data entry during the setup of SLAs can lead to duplicates.
  Data Migration Issues: If data was migrated from another system, it’s possible that duplicates were introduced during the migration process.
  
  Solution:
  
  
  Check Existing SLAs: 
  
  Go to the relevant transaction code (e.g., SLACONF or similar) to view the existing SLAs.
  Look for SLAs of type "Segment" and check if there are any duplicates with the same name.
  
  
  
  Delete or Rename Duplicates:
  
  If duplicates are found, you can either delete the unnecessary entries or rename them to ensure that each SLA has a unique name.
  Ensure that you have the necessary authorizations to make these changes.
  
  
  
  Review Configuration:
  
  Review the configuration settings for SLAs to ensure that they are set up correctly and that there are no unintended duplicates.
  If you are unsure about the changes, consult with your SAP Basis or functional team.
  
  
  
  Testing:
  
  After making changes, test the functionality to ensure that the error no longer occurs and that the SLAs are functioning as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help guides related to Service Level Agreements for more detailed information on how to configure and manage SLAs.
  SAP Notes: Check SAP Notes for any known issues or patches related to SLA configuration that might address this error.
  Support: If the issue persists after checking for duplicates and making necessary changes, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message /PF1/MSG_SLA020 and ensure that your SLA configurations are correct and functioning properly.