How To Fix /PF1/MSG_SLA015 - You are not authorized to change the service level agreement

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_SLA -

• Message number: 015

• Message text: You are not authorized to change the service level agreement

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_SLA015 - You are not authorized to change the service level agreement ?

  The SAP error message /PF1/MSG_SLA015 indicates that a user is not authorized to change the service level agreement (SLA). This typically occurs in the context of SAP Service Level Agreement management, where specific authorizations are required to modify SLAs.
  Cause:
  
  Authorization Issues: The user does not have the necessary authorizations assigned in their user profile to change SLAs. This could be due to missing roles or permissions in the authorization object related to SLA management.
  Configuration Settings: The system may have specific configuration settings that restrict changes to SLAs based on user roles or organizational units.
  Transaction Restrictions: Certain transactions may be restricted for specific user groups, leading to this error when attempting to access or modify SLAs.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the user’s roles and authorizations in transaction SU01 or PFCG to ensure that the necessary permissions for SLA management are included.
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, work with your SAP security team to add the required roles or permissions. The relevant authorization objects may include:
  
  S_SLA_AUTH (Service Level Agreement Authorization)
  Other related authorization objects depending on your specific configuration.
  
  
  
  
  
  Consult with SAP Basis or Security Team:
  
  If you are unsure about which authorizations are needed, consult with your SAP Basis or security team. They can help identify the correct roles and permissions based on your organization’s policies.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to SLAs in the SAP system to ensure that there are no restrictions that could be causing the issue.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations, have the user log out and log back in to ensure that the new permissions take effect. Then, attempt to change the SLA again.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on SLAs and the required authorizations.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLA1 (for SLA management) and PFCG (for role maintenance).
  Support: If the issue persists after checking authorizations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the authorization issue related to the error message /PF1/MSG_SLA015.